Job Description
Customer Service Representative
Deliver outstanding customer experiences and grow in your technical knowledge with us!
We are seeking a highly organized and customer-focused Customer Service Representative to serve as a key liaison between our customers, sales team, production department, purchasing, and other departments as needed. The ideal candidate will provide exceptional customer support, assist with product and service inquiries, coordinate customer requirements internally, and ensure timely communication throughout the sales and production process.
This role is ideal for a professional who enjoys building customer relationships, solving problems, and supporting technical products and services in a manufacturing environment.
What You'll DoThis role serves as the primary point of contact for customer inquiries regarding products, services, quotes, orders, repairs, and calibration services. You will provide timely, professional, and accurate written and verbal communication with customers.
Collaborate closely with the sales team to support quote preparation, order processing, customer follow-up, and account management activities. Coordinate customer requirements and project status updates with machine shop personnel, engineering staff, and production teams.
Communicate lead times, order status, shipment information, and project updates to customers. Assist customers in identifying appropriate load cells, weighing components, calibration services, and related measurement solutions.
Enter and maintain accurate customer, order, and service records in company systems. Process purchase orders, sales orders, and service requests while ensuring attention to detail.
Resolve customer concerns, complaints, and service issues in a professional and courteous manner. Support continuous improvement efforts to enhance customer satisfaction and operational efficiency. Maintain knowledge of company products, services, and industry applications.
The successful candidate will consistently deliver outstanding customer experiences, maintain clear communication between customers and internal teams, ensure accurate order processing, and contribute to the company's reputation for precision, quality, and responsiveness.
Required QualificationsThe ideal candidate will have:
Education: High school diploma or equivalent; associate degree preferred
Preferred QualificationsCandidates with the following experience are strongly encouraged to apply:
Every day presents a new technical challenge and an opportunity to help customers solve complex measurement problems.
Equal Opportunity Employer Statement
MSNST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Thank you for your interest in the position. As part of our hiring process, we conduct thorough background checks and a drug screen to ensure the safety and integrity of our workplace. By submitting your application, you acknowledge and consent to these pre-employment screening procedures.
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