Job Description

General Manager

As a General Manager, at your station you will be an important part of our customers' travel experience, serving as a key leader in station operations. You will lead your station's day-to-day operations, ensuring smooth and efficient service delivery, and managing your station's financial performance and metrics. Most importantly, you will lead and develop your team's performance, creating a great place to work for your employees and creating a welcome environment for customers.

Proactively communicate changes or company initiatives to impacted workgroups

Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results

Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities

Sets a positive example for the station team to ensure excellent customer service

Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships

Solicits customer feedback to understand customer needs and opportunities to improve their travel experience

Demonstrates a calm demeanor during periods of high volume or irregular operations

Provides coaching and direction to the station team to achieve operational goals

Manages the operations budget, staffing forecasts and resource requirements

Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees

Responsible for compliance with Station controls and Internal Audit standards

Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions

Manage vendor service contracts as required

Other duties as assigned

Required Experience, Qualifications & Skills:

Minimum of 2 years aviation leadership experience

Ability to manage airport operations independently

Ability to work in a dynamic, fast paced operational environment

Analytical thinking, goal-directed leadership, and service-oriented performance

Strong communication and interpersonal skills

Strong problem-solving skills and drive for excellence

Organization and planning skills

Must be able to perform well in high-pressure situations

MS Office application experience

Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)

Strong leadership skills, with the ability to develop, motivate, and coach others

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

Previous service or operational experience required

Previous supervisory experience required

College Degree or equivalent work experience required

Preferred Experience, Qualifications & Skills:

Experience in an airport leadership role (i.e., Local Ramp Instructor, Qualified Instructor, or Supervisor)

Ability to understand and interpret detailed regulatory, safety, and security requirement

Excellent verbal and written communication skills

Experience managing day-to-day operations and service delivery

Understanding of budgets, financial metrics, and performance management

Strong focus on customer experience and satisfaction

Effective communication with teams, leadership, and customers

Ability to address operational challenges and make decisions

Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following:

Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.

Discount Program: 20% off for flight tickets with United Airlines

Vacation, Sick Time, and Floating Holidays

Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

Flexible Spending Accounts, Long Term Disability,

401(k)

Paid Training

Paid parking or transportation assistance

Participation in the UGE annual incentive plan

Ability to communicate and interact with others in the English language, both oral and written

Ability to use computers and other office equipment

Repetitive motions that may include the wrists, hands, and/or fingers

Ability to utilize radio equipment for communications

Ability to push, pull, lift 70lbs on a consistent basis

Requires ability to sit, stand and walk for extended periods of time

Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Midland International Air & Space Port, Texas

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